RYour technician is ready to help
You're about to start a secure session
Relay connects you with your technician using HelpWire, a secure, encrypted remote-support tool. Here's exactly what will happen — you stay in control the whole time.
What happens next
- 1Click the button below to open your secure session.This downloads a small HelpWire app and opens it.
- 2Run the app when it finishes downloading.It's code-signed and verified — your computer may ask you to confirm; that's normal.
- 3Approve the connection.Your technician can only see your screen after you say yes. You can end the session at any time.
No session link detected. Your technician will send you a personal connection link — paste it below, or use the one they gave you.
Paste your connection link
or
Don't have a link yet? You can install the HelpWire support app directly and share your details with your technician:
Is this safe?
Yes. HelpWire is a professional remote-support tool with bank-grade encryption and code-signed apps. Your technician cannot connect unless you open the app and approve. You'll see everything they do on your screen, and closing the app ends access immediately. Learn about HelpWire →